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Frequently Asked Questions

    Click on one of the links below to review the FAQs for that section, or scroll down to read all FAQs!
    McKinney Uptown |  Future Residents |  Current Residents |  Cottonwood Residential Communities  



    McKinney Uptown

    What is your pet policy?
    We welcome up to two furry friends and we do not have a weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    Do all of your apartments have the same finishes?
    No.  We offer two color finishes. Classic units have maple cabinets and espresso floors. Renovated units have white cabinets and grey floors. All units have granite counter tops, stainless steel appliances and carpet only in the bedrooms.

    Do all of your apartments include washer and dryer?
    Yes. All apartments include a full sized side-by-side washer and dryer.

    Do you have garages?
    We do not have individual garages; however, we do offer an indoor 4 level parking garage.

    Do you have storage units available?
    Yes, they are all a 7'x7' and they are an additional $65 per month.

    What is the parking policy at McKinney Uptown? 
    Parking is first come first served. Each lease holder is allowed one vehicle only and is given a parking decal upon move-in.

    What is included in the rent price?
    The price shown on our website just includes your rent.  We offer an amazing amenity package that includes the following:

    • Washer/Dryer
    • Parking
    • High Speed Internet
    • 130 Cable Channels
    • Trash
    • Pest Control
    • Resident Indemnity Fee

    All residents pay for electric which is setup by you and placed in your name through the provider of your choice. Water/sewer is sub-metered and billed through a third party utility provider and placed on your resident account to pay at the time you pay rent.

    How do I setup electricity?
    Once you apply and receive approval, you will contact the electric provider of your choice.

    Who is the provider for internet and cable in this area?
    Our cable and internet is provided by Spectrum through our tech amenity package.

    What are the lease terms that are offered? 
    We offer lease terms from 2 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive 24-hour access to the fitness center and the club room. The pool is open daily 9:00am-11:00pm with the exception of Saturday and Sunday when it opens at 10:00am.

    What schools is McKinney Uptown zoned for?
    McKinney Uptown is in the Dallas School District.
     

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.  Upon completing your application, you will receive an email with a link to verify your  identity with Checkpoint ID. Please click this link and follow the instructions.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    Yes, we can offer furnished options using a 3rd party.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment. Please bring a valid government ID with you. All prospects will have their ID verified with Checkpoint ID prior to taking a self-guided tour.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.


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    For Current Residents

    How do I receive packages?
    Packages are delivered to our Luxer Lockers making them available for pick up 24 hours a day. Oversized packages will be delivered to your front door.  We also have a refrigerated storage unit available for food deliveries.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within McKinney Uptown as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States.  Click here to see all of our communities. 

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